A loyal customer is worth 5× a new one
Acquiring a new customer costs on average 5 times more than retaining an existing one. FidelIT Pro gives you the tools to turn every visit into a lasting habit.
What loyalty concretely changes
Measurable results, from the very first weeks.
Increase visit frequency
A customer with a loyalty card comes back more often. Knowing they're progressing toward a reward creates a proven psychological engagement effect.
Grow your average basket
Loyalty program members spend more per visit. The upcoming reward motivates them to consolidate their purchases with you rather than a competitor.
Turn customers into regulars
75% of consumers are ready to be more loyal after a good experience. FidelIT Pro makes every visit feel recognized, valued, and memorable.
Run your business on real data
Unlike paper cards, FidelIT Pro gives you precise statistics: who visits, when, and how often. Make decisions based on numbers, not gut feelings.
Zero fraud risk
NFC cards are tamper-proof. No more double-stamped cards or customers arriving with a suddenly full card. Every visit is timestamped and tracked.
Up and running in minutes
Plug & play. Plug in the terminal, configure your program in a few clicks , and you're ready to build loyalty that same evening.
How much does the lack of loyalty cost you?
Adjust your business parameters to estimate the impact in euros.
Monthly revenue without program
5 000 €
Monthly revenue with FidelIT Pro
5 225 €
Estimated monthly gain
+225 €
Cost to acquire 1 customer
125 €
Cost to retain 1 customer
25 €
Recurring customers gained/month
+9
Over 12 months, this program could generate up to +2 700 € in additional estimated revenue
Acquiring a new customer costs you on average 125 € — retaining one costs 25 €, that's 5× cheaper. With +9 recurring customers per month, your active base grows without any ad spend.
Disclaimer — indicative figures only. The results displayed by this simulator are theoretical estimates for informational purposes only, calculated from averages derived from published industry studies (Bain & Company, SAP Emarsys, Brand Keys, Invespcro, HBR). They do not constitute a promise, guarantee or commitment of results by FidelIT Pro / La Familiale Exploitation. Actual performance varies depending on industry, geographic area, customer behaviour and quality of programme implementation. FidelIT Pro cannot be held liable for any discrepancy between the projected figures and actual results obtained.
Sources: Bain & Company / HBR · Brand Keys CLEI 2025 · SAP Emarsys · Invespcro / Spaag · Salesforce State of the Connected Customer 2023
Count visits, not points.
No more complex point systems that confuse everyone. FidelIT Pro simply counts your customer's visits. Simple for you, simple for them — and that's exactly what works.
- ✓Default setting: 10 visits = 1 reward (fully customizable)
- ✓Your customer scans their NFC card in 1 second at checkout
- ✓You decide the reward: gift, discount, exclusive offer…
- ✓Change the rules anytime from your dashboard
- ✓Customers see their progress in real time on the screen
Customer progress — example
10th visit = reward 🎁
Default setting, editable at any time according to your business rules
Concrete examples for your business
The simplest program to explain to your customers is usually the most effective. Here's how to adapt it to your business.
Restaurant
A customer comes for lunch regularly. They scan their NFC card each visit. On the 10th meal, you offer them dessert, a starter, or 10% off the bill.
On the 10th visit: 1 free dessert or 10% discount whenever you choose
→ They'll choose you over the competitor across the street. And they'll tell their colleagues about you.
Bakery / Café
Your customer grabs a coffee every morning. After 10 visits, they leave with their coffee free. A simple ritual that builds a strong habit.
On the 10th visit: 1 free coffee or pastry
→ They won't cross the street to go to the competitor. Your café becomes their daily starting point.
Shop / Retail
A customer comes back regularly for their purchases. After 10 visits, grant them a 10% discount on their next purchase, or a gift card of your choice.
On the 10th visit: 10% off or a voucher at the time you choose
→ They consolidate their purchases with you instead of spreading them around. Their average basket grows naturally.
Hair salon / Beauty
Your clients return every 4 to 6 weeks. After 10 appointments, offer a treatment, a free shampoo, or a discount on the next cut.
On the 10th visit: free treatment or discount on the next appointment
→ They won't try the new salon that just opened. They're waiting for their reward with you.
Why stop using paper cards?
Ready to build loyalty starting tonight?
NFC terminal + full access to the SaaS platform. Delivery, guided setup, and support included.
€29.90/month excl. VAT · Terminal at €290.90 excl. VAT · No commitment · Support included